Verzendbeleid
Shipping Policy
1. Shipping Coverage
We ship within the Netherlands and [Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic (Czechia), Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden & the United Kingdom].
2. Processing Times
All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive another notification when your order has shipped.
3. Shipping Rates and Estimates
- Shipping services are offered by DPD and the fee is automatically calculated based on your address.
- Free Shipping on orders over € [49.99] is offered to a specific number of countries.
4. Tracking Your Order
When your order ships, you will receive an email with a tracking number. Please allow 24 hours for the tracking information to update. If you are having trouble tracking your order, contact us.
5. Delayed or Lost Packages
If an order is delayed, please contact us at [admin@qandak.com]. If a package is lost in transit, we will send a replacement or offer a refund after the courier initiates an investigation.
6. Incorrect Address or Undeliverable Packages
If an incorrect address is provided, we cannot be held responsible if the package is lost or returned. Re-shipping costs are the responsibility of the customer.
7. Damaged Items
If you receive a damaged item, please contact us within [5] business days with your order number and a photo of the item’s condition.
8. Returns and Refunds
Please refer to our returns and refunds for information regarding returns and exchanges.